A: typically that is a gray area in our industry just because of the copier connected to the network. Sometimes there are functions that appear as if the copier has a malfunction and can't communicate between the computers the system and the router now with that said, We will assist the IT dept with troubleshooting the problem and we will cover anything that affects the copiers performance, this does not include editions of new computers upgrades, server replacements that is traditionally an IT department task we will be more than glad to assist should there be any issues.